BPM for users

Business process management (BPM) can provide many benefits to businesses of all kinds, across all industry sectors, both private and public.

Enterprises are typically organised into functional departments to concentrate skills and resources. But to serve customers, business processes cut across departmental boundaries, and this is where most problems occur. There is usually no single point in the organisation which oversees a business process from end to end, ensuring that a customer order is accurately and quickly satisfied.

Using BPM, any interruptions, errors or delays occurring in a process can be immediately flagged for action as they occur. Performance can be monitored and measured at any level of granularity in real time. Businesses which rely on historical data and reports cannot compete as well as those which use properly planned BPM.

Business benefits include:

• Faster service: manually controlled processes can typically be accelerated from weeks to days, or days to hours, by using BPM
• Greater productivity: staff waste less time seeking accurate information required to complete tasks
• Higher quality: data and actions can be validated at each step
• Greater flexibility: response to market changes can be made much more easily
• Complete control: business intelligence reports can provide instant warning of deviations from plans.

There are many BPM tools and complementary technologies available. SODAN can assist your own staff to select the most appropriate software and organise themselves and the enterprise to take most advantage of what is available, at minimal risk.

Organisations SODAN has assisted include:

• AXA Equity & Law
• British Telecom
• Companies House
• Legal & General
• Ministry of Defence
• Morgan Stanley
• National Archives
• Petro-Canada
• Skandia Life
• United Utilities